Customer Policies

Return / Exchange Policy

If you are not 100% satisfied with your Kristinit online purchase, you may send it back to us with an RMA number for a REFUND or EXCHANGE:

  • Returns are accepted within 14 days of receipt of merchandise. 
  • All merchandise returned must be unworn and unwashed
  • We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
  • We will process your Exchanges/Refund within 7 days after we receive the merchandise.
  • We have the right to deny credits if the merchandise returned does not meet these requirements

Return / Exchange Procedure

  1. Email Customer Service to get a RMA number.
  2. Pack and securely seal the merchandise in the original package if possible.
  3. Please note the reason for the return or exchange on the invoice - wrong size, just don’t like it, etc. 

Returns will be credited to the original credit card account or PayPal account.  If you have any questions please email Customer Service.


Shipping

  • All orders are shipped by UPS on business days (Monday to Friday) excluding holidays. Signature upon delivery required, no exceptions.
  • Once your credit card is authorized, you will receive a confirmation email from us. In general, orders are processed in 2-3 business days unless the product is back-ordered as indicated via an email. Once processed you will receive your order within 3-10 business days.
  • We are unable to ship to PO Box and military addresses.
  • Kristinit is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

Rates for Shipping & Handling:

  • United States: $9.00 (Ground)
  • Canada - $15.00 (Ground)
  • International - $25.00 (Ground)

Privacy Policy

Your privacy is important to us. We never share personally identifiable information you provide us to third parties for any reason whatsoever. We will use your information solely for processing your order and communicating with you regarding shopping at Kristinit website.